About Us
“We believe true comfort starts from the ground up. At The Good Feet Store, our mission is to help you live the life you love — with confidence, freedom, and every step pain-free.”
How it Works
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Take our quick quiz to find arch supports that fit your life — and your feet. It only takes a few minutes and can make a real difference.
Get a custom fit in minutes with our quick foot scan. It’s simple, easy, and all about supporting you better.
Your personalised arch supports are on their way — ready to bring comfort and balance right to your doorstep.
Blog posts
Top Benefits of Wearing Insoles for Plantar Fasciitis
Insoles for plantar fasciitis provide arch support, reduce heel pain, and improve alignment. They ease daily discomfort, prevent the condition from worsening, and enhance overall comfort and mobility.
Read more
The Difference Between Orthotics, Insoles, and Shoe Inserts
Orthotics, insoles, and shoe inserts may seem similar, but each serves a unique purpose—from everyday comfort to medical-grade correction. Choosing the right option can ease pain, improve po...
Read moreRefund Policy
This policy applies in addition to your rights under the Australian Consumer Law (ACL).
(a) Australian Consumer Law (ACL)
Under the Competition and Consumer Act 2010 (Cth), including the ACL, you have rights, warranties, guarantees, and remedies that cannot be excluded, restricted, or modified. These are your Statutory Rights.
(b) Consumer Guarantees
If you are a consumer under the ACL, you are entitled to guarantees that include:
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Repair or replacement if a product or service does not meet acceptable quality.
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Refund or compensation if the failure is major, or if a replacement is also unsatisfactory.
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Remedies if a service is not delivered with due care and skill, or is not fit for its intended purpose
(c) Our Liability
Nothing in our Sales Terms excludes your Statutory Rights.
Our liability is limited to what is required under the ACL.
All other warranties, express or implied, are excluded unless required by law.
(d) Disclaimer
Except for your Statutory Rights, all products and services are provided without warranties of any kind, express or implied—including warranties of merchantability or fitness for a particular purpose.
(e) Faulty Products — Repairs, Replacements, or Refunds
If you believe your product is faulty, please contact us so we can assess the issue. You may be eligible for a replacement in the first instance. We may request:
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Proof of purchase
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Evidence of the fault (e.g., photos or written explanation)
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Return of the faulty product
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Please note:
Discomfort or fatigue may result from the initial adjustment period and is considered a normal part of the body’s natural response. This does not necessarily indicate a fault with the product.
(f) Refunds
If a replacement is also faulty or unsatisfactory, you may be eligible for a refund.
Refunds will be issued to the original payment method once the fault is confirmed.
(g) 30-Day Satisfaction Guarantee
If you’re not 100% satisfied, you may request a refund by:
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Emailing us at info@goodfeet.com within 30 days of purchase
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Providing proof of purchase
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Returning all arch supports in their original packaging (return shipping at your cost)
Return address:
The Good Feet Store
27 Darling Street
CARRINGTON NSW 2294
Australia
Please use a trackable carrier when returning items.
Exclusions: This guarantee does not apply to products that have been:
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Used contrary to instructions
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Mishandled or improperly stored
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Modified
Need help?
Frequently Asked Questions
Most insoles and inserts are soft, cushiony, and designed for temporary comfort — but they don’t address the root cause of foot pain.
Good Feet Arch Supports are different.
They’re engineered to provide the firm, yet flexible structure your feet need to correct poor biomechanics. That means real support that works long-term — not just a quick fix.
Yes — and it’s more common than you think.
Even high-quality shoes can't fix a misaligned foot. Pain often starts not with the shoe, but with the foot inside it. Good Feet Arch Supports stabilize and support your feet in their ideal position, helping relieve pain from common conditions like plantar fasciitis, heel pain, and more.
Yes!
Once you complete your free fitting (available for anyone 6 years and older), you’ll be matched with the arch support style that suits you best — and you can start wearing them that very day.
It’s easy. Just visit your nearest Good Feet Store.
No appointment needed, but if you prefer to book ahead, you can schedule a time online or by calling your local store.
Yes. The Good Feet Store Australia is a registered NDIS provider.
All NDIS participants are welcome to receive a free in-store fitting with a trained Arch Support Specialist. If your plan includes relevant funding, you can use it toward your arch support purchase.
✅ Tip: Check with your Support Coordinator or Plan Manager to confirm if your funding is eligible before your visit.
Even if your plan doesn’t include specific funding, we offer NDIS packages and flexible payment options to help make pain relief accessible.